If you are experiencing a genuine emergency outside of office hours, please follow the procedure below. For all non-urgent maintenance, please submit a request via our Maintenance Request Form.
What Is a Genuine Emergency?
An emergency is defined under the Residential Tenancies Act as an issue that:
- Poses a risk to health or safety
- May cause significant damage to the property
- Requires immediate attention to prevent further harm or inconvenience
Examples include:
- Burst water pipes
- Blocked toilet (if no second toilet is available)
- Serious roof or gas leak
- Dangerous electrical faults (e.g. exposed wires)
- Flooding or storm damage
- Fire or impact damage (e.g. vehicle collision)
- Failure of essential services (gas, electricity, water)
- Hot water system failure on weekends or public holidays
- Damage making the property unsafe or insecure
Emergency Contacts
The emergency contact details provided to you are strictly for genuine emergencies only, as defined under the Residential Tenancies Act. If you call a tradesperson and the issue is not classified as an emergency, or if it results from tenant misuse, neglect, or a false report, you may be liable for the full cost of the call-out and any repairs.
Plumber: Fast Flow Plumbing and Gas | 0466 661 093 | [email protected]
Electrician: Papa Electrical | 0425 002 283 | [email protected]
Lock Smith: Swan Lock Services | 08 9328 3141
Non-Urgent Maintenance
Please fill out a Maintenance Request Form or email [email protected]
Do not proceed with any repairs unless the issue is classified as an emergency. If the repair is not the owner's responsibility or is caused by tenant fault, you will be responsible for the full cost. In the event of a break-in, you must report it to the police and provide a report number to your property manager for insurance purposes.